Kelly's Cakes
Bishop Auckland
COLLECTION & DISCLAIMER &
GANACHE
COLLECTION INFORMATION
Kelly’s Cakes warrant that on collection the cakes shall conform to their description as set out in the order confirmation, be of satisfactory quality and comply with all food safety, statutory and regulatory requirements in the UK. Kelly’s Cakes will not be held responsible for customer disappointment of the design or the interpretation of the cake as long as it is made in line with the customer’s pre agreed requirements set out in the order confirmation and will face no consequent liability. It is the customers responsibility to ensure all details within the order confirmation are correct and meet their requirements before a deposit has been made
HANDLING YOUR CAKE
Place both hands under the box to distribute the weight evenly when carrying the box. Be careful at the sides where there could be decorations close to the board as it may damage your cake. Do not carry it close to your chest as it will push the sides of the box in and be on a slant. The corrugated cake boards can flex and bend if not fully supported causing the cake to torque, leaving cracks in the cake. Be careful to ensure the cake is always flat even when travelling.
TRANSPORTING
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Make sure you have adequate transport with plenty of space, clean, and free from debris. Travel with the air con on in the car.
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Do not Move the cake too much too much movement can weaken the cake structure.
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Make sure your cake is suitably placed in your car, The cake must be completely flat, the footwell for smaller cakes & the boot is ideal for larger cakes, some cake boxes can be up to 20 inch wide & very tall. DO NOT place the cake on your seats or your knee these are uneven and all it takes is a few degrees of slope or sharp breaking for an accident to occur.
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Nonslip mats are ideal to place under your cake, also pack clean towels around the cake box to stop the box from sliding in the boot.
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Drive slowly & carefully to reduce the risk of damage, turn the heating off and use the air con. Every little bump and break effects the solidity of your cake.
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Cakes must be collected on the specific date you booked. Collection times are emailed to you a few days before collection you must reply to this email to confirm. Collections must be within my collection times.
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All cakes are photographed before leaving my kitchen, also a picture will be on your care sheet you get with your cake. I accept no liability for cakes that have been damaged once the cake has left my property. It is up to the person collecting and handling your cake to transport it safely. Please check your cake upon collection. Any issues must be raised upon collection or within an hour of taking your cake away. After this time, it may not be possible to rectify any problems.
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All cakes are boxed suitable for travelling. Please ensure if you are travelling with your cake in your car that you have air con turned on. The cake box must be completely flat. Do not travel with cakes on the seat or on knees. They are not flat. The best place for smaller cakes is on the floor in the front seat foot well. For larger cakes place in the boot on a non-slip mat padded with pillows around it to stop it from moving or sliding if necessary
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I am not responsible for uneven ground in venues, so please ensure the cake is in a safe, dry stable position out of sunlight or hot overhead lights.
STORAGE
NEVER put your cake in the fridge, unless stated. Store your cake in the box provided in a cool dry place away from lights, drafts, heat & strong odours. Once cut store cake in a cool area inside the box it was provided in wrapped in cling film or foil.
You may slice unused cake wrapped in foil / cling film in an air tight container in the fridge and let it come to room temperature around 2 hours before serving.
SHELF LIFE
Your cake is always at its best consumed on the day of your event and is made to use on that day. The cake is a fresh product containing no additives or preservatives and it is our right to assume consumption on the day.
I do not guarantee freshness after the event date that you put down on your booking form and should be consumed within a reasonable time scale.
Cupcakes are best consumed the day you collect and for freshness after this they may become drier in texture and taste.
Take care when displaying your cake avoid direct sunlight, spotlights, candles, and heat sources that may damage or spoil your cake.
MY CAKE IS DIFFERENT WHY?
Any cake ordered from a picture or photo of a cake produced by any other cake maker can only be reproduced as my interpretation and not an exact copy.
I warrant that on collection the Cakes shall conform to their description as set out in the Order Confirmation, be of satisfactory quality, and comply with all food safety, statutory and regulatory requirements in the UK. I will not be held responsible for customer disappointment of the design or the interpretation of the cake if it is made in line with the customer’s pre-agreed requirements set out in the order confirmation and will face no consequent liability. It is the customer’s responsibility to ensure all details within the order confirmation are correct and meet their requirements.
As with all things in life some things do not go to plan. Sometimes the character will not stand on the top of the cake, sometimes what you want to do just will not do it. Sometimes there may be slight changes to your cake when you collect it.
Colour matching, I will do my best to match a colour as close as we I deem possible. Exact colour matches are not guaranteed.
CAKE PORTIONING / SERVINGS
All customers slice cakes differently. I can only estimate a suitable size for your requirements, there is a cutting guide on the back of your cake care sheet to help. I cannot be held responsible for not being able to cut the number of slices out that you need. Please order the size that suits you. Google searches give so many different cutting guides and portion sizes that I always leave this to the customer to decide on the size of the cake they require
NON-EDIBLE ITEMS
Beware of small edible sugar pearls these can be very hard on your teeth and supervise children who are consuming the cake with pearls. Ensure you read the care sheet which will notify you of any non-edible items on your cake. Food safe sticks are used on cake toppers and to hold figures together.
Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption. Never push a person’s face into a cake as there may be dowels inside your cake. Always inform me If this is the type of cake you are wanting so we can make it safe. Also inform the venue of anything non- edible on your cake. Figures (unless otherwise stated) are for decoration purpose only. If your cake contains figures made from sugar paste, whilst edible, we do not advise that they be eaten, due to the possible presence of dowels for reinforcement.
DAMAGE DURING TRANSIT
The warranty does not apply to any defect in the cakes arising from wilful damage, accident, negligence by you or any third party, if you use the cake in a way we do not recommend, your failure to follow our instructions or any alterations you carry out. Kelly’s Cakes Bishop Auckland cannot be held responsible after the cake has left the property. If any problems should occur, you must contact me within an hour of collection. If I am able to, I can offer to change / repair if it is negligence on my part. But I have made that many cakes I make sure each and every cake is fully supported for transportation. There is no reason why it should not get from A to B unless there has been accidental damage. By not following instructions given.
If someone is collecting the cake on your behalf, you must ensure they have a copy of all the collection information, so they know how to fully transport the cake safely. All cakes are photographed before leaving my kitchen, also a picture will be on your care sheet you get with your cake
All designs and intellectual property rights remain the property of Kelly’s Cakes. We reserve the right to use images/videos of your cake for any form of advertising including web-based promotions, brochures, galleries, and competitions.
CAKES IN HOT / WARM OR HUMID WEATHER - IMPORTANT INFORMATION
DRIP CAKES - Or fondant cakes
(all cakes have buttercream under fondant too)
✓ Have air con on in the car. Windows closed, cake does not have sunlight on it. Cake must be always kept completely flat any movement will affect your cake and it can slope and melt. Your car seats are not flat.
✓ Your Cake is all buttercream on the outside and may have chocolates this can and WILL melt if not stored correctly
✓ Keep the cake in the coldest area of your home. Away from direct sun / heat, windows. You Must keep your cake cool. You can use ice packs around the base of a cake box or using a fan to keep the cake cool with frozen water bottle in front the fan, is a great option to circulate the air.
✓ Please make sure you display the cake as close to the birthday candle part, or as close to it needing to be on display to reveal to guests, or to cut. The longer the cake is left out when the room / venue is warm or humid the more chance of the structure and stability of the cake melting or sloping. Outdoors in hot weather is not recommended.
✓ I do not have air con therefore it is a baker’s nightmare in this weather and each cake takes twice the normal time to complete. There may be slight changes to the design due to things not working well in this heat.
✓ I am not held responsible for any damage to cakes once the cake has been collected. All cakes are made and stood in the coolest part of my kitchen for several hours, during this time the cake has been made, decorated, left to set, pictures taken, boxed up all with the fan going. So, it has time for everything to adhere and become stable.
✓ Cakes do NOT last as long as they would normally in this weather so its best to use the cake as soon as possible.
✓ The weather is something out of our control, Butter melts and as much as I can do to prevent this, I cannot control the heat and humidity in venues or homes. So, it is your responsibility to make sure the cake is left alone and moved only when needed.
✓ IF you really feel that your cake is melting/ sloping with the humidity feedback from other customers have done the following and its helped. But this is not something I am responsible for; this is your choice. It is not my advice or recommended but if it helps save your cake it might be worth it. It is your personal choice. Place it in the fridge for short periods of time to help stabilise it, you can take it out just before you show the guests whilst it is still quite cold and before it gets condensation on it. Do the birthday song, then take the cake away leave it to settle to room temp then slice. The cake sponge will not be as soft when it first comes out the fridge until it reaches back to room temp.
BUT your cake will need to be shown and cut asap as condensation will start to form, and some of the decorations may wilt when this happens.
I have never had a cake melt or collapse by customers following the information, which is on the collection email in a pink button you can click and read. There are no refunds given on cakes. Once collected “your cake” is “your responsibility.